Last updated: April 2026
Purchased credits are non-refundable. If an AI operation fails, credits are automatically refunded to your account balance.
50 signup credits are complimentary with no monetary value. Cannot be refunded, transferred, or converted to cash.
Cancel anytime from billing settings. Access retained until end of billing period. No prorated refunds. Unused unlocks do not carry over.
Refund terms governed by individual enterprise agreement.
If payment deducted but credits not reflected within 24 hours, email support@neersoft.zohodesk.in with your transaction ID. Refund processed within 5-7 business days.
Email: support@neersoft.zohodesk.in — NeerSoft Technology LLP, Pune, India.